What is YMessage? (Top)

YMessage (ymessage.byu.edu) offers a secure, all-in-one view of:

    Messages: Send or receive secure university messages
    Tasks: Easily view items requiring action by you or the university
    Appointments: OneStop Counselor Appointment Reminders

Why YMessage? (Top)

You may prefer to receive messages via your personal email service, text messaging or in other ways. However, these communication methods are unsecured.

In an effort to keep your sensitive information secure, YMessage provides:

  1. Sending and receiving messages on BYU servers only.
  2. Confidentiality of sensitive information by requiring authentication using your BYU Net ID and Password.
  3. Communication tracking ensuring timely response and confirmation of received information.

When will I use YMessage? (Top)

YMessage will be used when you want to inquire about the following topics:

Admissions & Registration
  • Academic Petitions
  • Admissions, Undergraduate
  • BYU Transcripts
  • Discontinuance
  • Graduation, Undergraduate
  • Leave of Absence
  • Missionary Deferments
  • MyMap
  • Registration
Financial
  • Account Chanrges
  • Collections
  • Loans
  • Payments
  • Pell Grants
  • Refunds
  • Scholarships, On and Off-Campus
  • Tuition
The list of topics accessed through this system is not all-inclusive at this time, but will hopefully expand in the near future.

How does YMessage work? (Top)

Here is a step-by-step guide to understanding each component of YMessage.


Inbox (Top)

  • An email notification* will be sent to you when you receive new items in YMessage.
  • New or updated items will appear in bold text in YMessage until viewed by you.
  • Items initially show as priority but move from priority as indicated below:

Priority
Active Items
  • Unread Messages
  • Future Appointments
  • Tasks to be completed
Inbox
Past Items
  • Read Messages
  • Past Appointments
  • Completed Tasks
*To view the e-mail you have provided to BYU, go to MYBYU>Campus Links>Communication>Personal Information.

Messages - Send or receive secure messages from the university. (Top)

New Message

To create a new message, click on "New Message" located in the upper left hand side of your monitor.
Sent Messages

View messages sent by you to the university.

Sent messages appear in bold text until viewed by a university employee.
Archives

Archive messages you no longer want to actively view.

"Restore" those you do want to actively view.


Tasks - Wondering what is happening on your account? Tasks help you view what currently needs to be completed on your account. (Top)

My Tasks
Action items for you to complete
Task Status
  • Initiated - Task created
  • Received - BYU has received items for you
  • Waived - Task item no longer required.
  • Completed - Task has been resolved
Expected Completion
Date you need to complete the task
Tasks the University is Doing on My behalf
Action items for the university to complete
Task Status
  • Initiated - Task Created
  • In Process - University employee has viewed and is working on task
  • Completed - Task has been resolved
  •  
Expected Completion
Date the university expects to have a task completed


Appointments - You can also view any appointments you have scheduled to meet a OneStop Counselor in person. The appointments section will remind you of the following detail: (Top)

Subject

Appointment topic
With

OneStop Counselor's Name
Location

Phone - Your counselor will call you for your appointment

In Person - Go to D-153 ASB for your appointment

Online - Your counselor will contact you via Skype for your appointment

Time

Date and time (MT) of your appointment



Need Assistance? (Top)

If you require immediate assistance while systems are being upgraded, you may access the following online resources:

For general questions, you may contact:

Onestop Student Services
D-155 ASB
Provo, UT 84602
(801)422-4104

Hours of Operation: Monday - Friday, 8 AM - 5 PM (MT)